Refund policy

Returns, Refunds, & Exchanges

Thank you for shopping at DMark Beauty!

We offer refunds and/or exchanges within 7 days of your purchase, if a week has passed since your purchase, you will not be offered a refund and/or exchange of any kind.

How do I return an online purchase?

Please contact our Customer Service here and include the following details in your inquiry:

- Order Number,

- Name of the Item,

- Reason for return, and

- Item Photo

Eligibility for Refunds and Exchanges

  • Your item must be unused, unopened, and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular-priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Some health and personal care items

Partial refunds are granted (if applicable)

  • Any item not in its original condition, not damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.